Express International to be first-ever BPO center to receive organisational-level COPC certification
As part of its commitment to brand and talent development, another 11 employees, spanning from supervisors to directors of Express International Inc., completed the COPC Contact Center Management training.
The individual-level COPC Contact Center Management training improves customer experience operations based on the COPC Customer Experience (CX) Standard — the industry’s most highly recognized performance management system.
A graduation ceremony was held on Friday evening at Herdmanston Lodge and saw representatives from the Georgetown Chamber of Commerce and Industry (GCCI) and the American Chamber of Commerce & Industry Guyana (AMCHAM) in attendance.
The graduates are Sekou Belle, Sardass Dhanran, Nikisha Duke, Shaundell Manwell, Cadacie Morian, Kerwayne Perry, Phalmatie Singh, Donna Springer, Kenisha Welsh, Kwanza Hollingsworth, and Tremaine Baynes.
The company’s Chief Executive Officer (CEO) Ken Deocharran told the employees that they all made him proud.
In fact, he urged the graduates to pass on their knowledge to other employees in a bid to create new leaders and achieve the company’s goal of hiring 2000 persons.
The company is also aiming to be the first-ever Business Process Outsourcing (BPO) company in Guyana to receive its organisational-level COPC certification.
Earlier this year, Express International, one of Guyana’s fastest-growing BPO companies, announced a whopping $42 million for talent and brand development.
Express International Inc. is one of the smaller Business Process Outsourcing (BPO) organizations in Guyana but has quickly taken the spot of the preferred employer, with more than 70% of its current employees being former call center talents.
The local brand is part of the Express Group of Companies, which includes Express Dedicated LLC (US Trucking companies), First Choice Logistics (US Freight Brokerage company), and Integrated Support Services based in Chattanooga, TN.